I started making telescope adapters about ten years ago. It all started by accident while I was interested in webcam astro imaging. One thing lead to another and it turned out the couple of adapters I made for friends served a purpose for many others around the world. I have now shipped tens of thousands of items all over the world.
Over time the ideas and product range expanded to include wide angle SLR lanes adapters, Sidereal clocks and the Outback Cooler. Products generally focus on niche areas of astro imaging that are pretty specialised and generally low volume. A lot of small production runs or made to order items
It is a very rewarding area to work in as the people are very appreciative of the products, intelligent and patient. Your a great bunch of customers. It is great to know that I have helped capture fantastic bunch of photons from the universe. But it is difficult to make a living from these sales so I have always conducted this work along side a day job or two. So you can imaging sometimes adapter production and shipping takes a back seat to urgent other tasks. I certainly have appreciated the patience of the astro imaging customer, and tested it on occasion I am sure.
So what does this mean to you if you are ordering an item. The product range is primarily focused on niche items that are not available widely due to either uniqueness or low volume demand. Hi volume items can be produced in China for next to nothing and are sold on hundreds of websites across the planet with good margins of profit. Low volume items are not economical to produce this way. So you either need to make them yourself or hopefully get them here. For example you once could get a Sidereal wall clock easily but these days demand is very low because you don't really need them if you have a computer or goto scope. But if the idea of having one on your observatory wall takes your fancy where would you get one?
Products have been developed from ideas and requests from astro imagers world who have also tested and used the items. So what you order will probably work well and serve a purpose that is unique. You might have to wait a bit to get it in the mail. I may not respond very fast to emails at certain times either. I am not female and my multi tasking ability is pretty poor. I think the experience of everybody over the last ten years would suggest that you will be happy with what you buy in the long run.
Everything you order helps keep the process going and supports the development and production of unique and new items that push the boundary of astro imaging. If you are in a real hurry and can get the items elsewhere, do it. Neither of us need the hassle.
Note that I still manually update the order status with the payment details from PayPal. If your PayPal indicates payment was made go with that at first. Sometimes it takes me a day or two to update the MoggAdapter order. I just don't trust automating this part yet!
Items in stock will ship on average once or twice a month these days. Items needing production will be made during a monthly production cycle.
Ordering
will cause stock to be produced
No order,
probably means no production
of that item
So don't wait for something to come into stock. If you want it, order
it,
and that will get it in-stock the quickest.
You can monitor your order status on line. An email is automatically sent to you when your order ships.